Customer
Service Skills Training:
This
workshop allows individuals the opportunity to discuss the importance
of good customer service and develop the skills needed to interact with
people in a work environment. Topics include an introduction to the
service industry, how to properly greet customers and welcome them back,
how to provide courteous help, how to handle customer complaints, problem
solving techniques, communication and basic telephone customer service
skills.
Office
Skills Training:
This
workshop is designed to provide individuals with an introduction to
office work. Topics include: telephone techniques as well as how to
properly record messages, photocopying, faxing, filing and basic computer
skills. Actual hands-on experience is provided in an office setting
where the participant is able to complete work orders for various departments.
Cash
Register Training:
This
workshop is designed to provide individuals with the opportunity to
acquire cash handling skills in a retail environment. Topics include:
cash register functions, cashier duties, customer contact skills, correcting
errors/voids, how to enter discounts/coupons, how to complete debit/credit
card transactions and cheque authorization, as well as tax exempt procedures.
Actual hands on training is provided in a retail setting.
Computer
Skills Training:
This
workshop is designed to introduce individuals to Microsoft Word, Power
Point and Excel: using the Windows XP operating system. Topics include:
how to set up tool bars, how to create tables and charts, how to format
reports and charts and manipulating data.
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Life
Skills Training:
This workshop
is designed to provide individuals with the necessary skills needed
for independent living in the community. Topics include: budgeting,
stress and anger management, motivation, describes types of bank accounts
and what they are used for, how to balance a cheque book, how to plan/prioritize
tasks, problem solving skills, how to sort laundry and read symbols
on clothing tags.
Janitorial
Workshop:
This workshop
is designed to provide individuals with the skills needed for employment
in the professional cleaning field. Topics include: basic WHMIS, safety
precautions, how to prioritize duties and the products used.
Job
Readiness Workshop:
This workshop
is designed to prepare an individual for the job search and interview
process. Topics include: identifying your employment goal, developing
resumes and cover letters, interviewing skills, managing your job search,
how to dress for success, and tips for having a successfull interview.
A presentation is made regarding the Successfully Suited program in
order to assist them in creating a professional look for their interview.
Employment
Skills:
This workshop
is designed to provide individuals with the skills needed to obtain
and maintain competitive employment. Topics include: attendance and
punctuality, self presentation skills, anger management and conflict
resolution, stress management, attitude and work ethic, customer service,
cultural transition and adapting to change, time and money management,
motivation and team building, self-determination and making decisions.
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